SIP Trunking
Partner with telecom providers to establish connectivity for voice traffic termination.Set up SIP servers to manage call routing.Ensure support for standard and premium quality routes, including A-Z termination for global coverage.Integrate with billing systems for wholesale and retail traffic.Maintain QoS (Quality of Service) monitoring for call center and IVR traffic.
Organizational Support
Develop or deploy a VOIP app for users.Create a user registration and account management system.Integrate voice codecs for optimal call quality.Establish secure, low-latency communication channels using protocols like SIP and RTP.Implement billing and recharge options.
Consulting
Collaborate with global carriers for access to DIDs (Direct Inward Dialing numbers).Provide an online portal for customers to purchase and manage numbers.Offer API integrations for businesses to use DIDs in their systems.Support toll-free numbers for global accessibility.
IVR Services
Develop a customizable IVR builder for users to design call flows.Offer text-to-speech and pre-recorded audio options.Integrate with CRM or databases for personalized call experiences.Support for multiple languages and regions.
DMTF (Distributed Management Task Force) Standards
Focus on adopting DMTF standards for management and monitoring of your telecom infrastructure.Develop tools that adhere to these standards to ensure system interoperability.Regularly update systems to align with the latest standards.
Caller ID Displays
Partner with telecom operators to enable caller ID services.Ensure compliance with local regulations for displaying numbers.Offer spoofing prevention and authentication mechanisms for legitimate caller IDs.
VICIdial, Auto Dialers, Magnus, and Other VOIP Solutions
Provide installation and setup services for VOIP platforms like VICIdial, Magnus Billing, and other autodialers.Offer customization and integration with existing telecom and CRM systems.Ensure the systems are configured for optimal performance, including call routing, reporting, and analytics.Provide training and ongoing support for users to manage the systems effectively.
VOIP Reseller Services
Set up a reseller program that enables individuals and businesses to sell your VOIP services under their own brand.Provide a user-friendly portal where resellers can manage their clients, monitor traffic, and generate invoices.Offer white-label solutions for branding, allowing resellers to use their logo and name.Provide flexible packages to suit different reseller needs (e.g., wholesale, retail, or business plans).
Call Analytics and Reporting
Live call dashboards.Detailed CDR (Call Detail Record) reports.Metrics like average call duration, abandoned calls, and call success rate.