Take control of your VOIP service with advanced Call Analytics and Reporting tools designed to provide detailed insights into your call performance.
- Live Call Dashboards: Monitor real-time call activity with live dashboards that show current calls, call duration, and other key metrics.
- Detailed CDR (Call Detail Record) Reports: Access comprehensive records of all calls, including call times, duration, origin, and destination, allowing for detailed analysis and troubleshooting.
- Key Metrics: Track important performance metrics such as:
- Average Call Duration: Get insights into how long your calls last on average to optimize call handling strategies.
- Abandoned Calls: Monitor how many calls are abandoned before being answered, helping you identify and resolve service issues.
- Call Success Rate: Analyze how many calls successfully connect and complete, ensuring a high-quality VOIP experience for your customers.
With Call Analytics and Reporting, you can enhance service quality, optimize your VOIP infrastructure, and improve customer satisfaction.